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Refund Policy

Refund Policy

Last updated: May 15, 2024

At World Cup Crystal Glass, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund policy.

1. 30-Day Return Window

You have 30 calendar days from the date your item was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. How to Initiate a Return

To initiate a return, please contact our customer support team at support@worldcupbeerglass.com. Please include your order number and the reason for your return in your email. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.

Please do not send your item back without first receiving an RMA number, as this may delay the processing of your refund.

3. Return Shipping Costs

The customer is responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Method and Processing Time

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some time for your bank or credit card company to post the refund to your account.

5. Non-Returnable Items

Certain types of items cannot be returned. These include:

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@worldcupbeerglass.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will gladly offer you a free replacement or a full refund, including any original shipping costs, at no additional charge.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@worldcupbeerglass.com.

8. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@worldcupbeerglass.com.

9. Contact Us

If you have any questions about our Refund Policy, please contact us: